01 Cancelling Your Subscription

You can cancel auto-renewal at any time from Manage Subscription. Cancelling stops future billing — you keep access to your current plan until the end of the billing period you already paid for.

02 Refund Eligibility

Subscription fees are generally non-refundable once a billing period has started, except where required by law or at MoodyTV’s discretion for genuine billing errors.

03 Failed or Duplicate Payments

If you were charged due to a duplicate transaction or a verified technical error, the duplicate amount will be refunded to your original payment method.

04 Trials

If a plan includes a trial period, billing for the paid plan begins automatically when the trial ends unless you cancel before then.

05 How to Request a Refund

Email support@dharvix.com with your registered email/phone and payment details. We aim to respond within a few business days.

06 How Refunds Are Processed

To request a refund, contact support@dharvix.com with your account email and the reason for the request. Approved refunds are returned to your original payment method and may take a few business days to appear, depending on your bank or payment provider.

07 Failed Payments & Auto-Renewal

If a renewal payment fails, we'll retry it and may temporarily restrict access until payment succeeds. If payment continues to fail after a reasonable number of attempts, your subscription may be paused or cancelled automatically.

08 Changes to Plans & Pricing

We may change plan pricing or features over time. If a change affects your current plan, we'll notify you in advance so you can decide whether to continue, switch plans, or cancel before the new price applies.

09 Contact Us

Billing questions? Email support@dharvix.com or visit Contact Us.